Thursday, May 21, 2026 – Thursday, June 18, 2026  I  10am  I  M:$149, NM: $189.00

Reinforce What Works. Strengthen Performance. Attract the Next Generation.

A practical, interactive 2-part webinar series designed specifically for owners, managers, and frontline supervisors who want to build stronger teams without adding bureaucracy.

The print industry is navigating real pressure—digital disruption, margin compression, and a need for succession planning. At the same time, attracting and retaining talent can be a challenge. The shops that thrive won’t just invest in equipment and workflow optimization. They’ll invest in leadership behaviors that regularly reinforce performance.

The Praise Paradox™ addresses a simple but costly reality: Leaders regularly think about positive performance feedback. They just don’t consistently say it.

In operational environments, unspoken recognition means missed reinforcement. When people don’t know what they did right, they can’t repeat it with intention.

This live, two-part series replaces vague encouragement with specific, practical reinforcement tools that work inside real production settings. Participants will explore the neuroscience behind why acknowledgment feels risky, understand the measurable business impact of recognition, and learn how to embed habitual praise into leadership routines without disrupting workflow.

The second session builds on the first, and each session is interactive and practical, with live polling, applied exercises, and immediately usable tools.

By the end of the series, participants will:

• Understand why recognition directly impacts performance and retention
• Identify their place on the Praise Spectrum
• Gain language that reinforces precision and accountability
• Learn how to integrate recognition into huddles, reviews, and leadership standard work
• Leave with clear implementation options

Strong print organizations are built on repeatable excellence. Repeatable excellence requires reinforcing what works.

Course Schedule:

Part 1: Why We Hesitate to Reinforce What Works—May 21

Recognition is behavioral reinforcement. In this interactive session, participants explore the neuroscience behind hesitation, review performance data on the impact of recognition, and identify their own Praise Profiles through live polling. Leaders leave with practical tools (TRACK Stars and SAFE Praise Practices) and language they can use immediately.

(60 minutes, live and interactive)

Part 2: From Occasional Praise to Operational Habit—June 18

Knowing praise matters isn’t enough. It must become consistent. This session builds on the first one by focusing on developing effective habits around giving people credit. The interactive session includes sharing examples, standard scenarios, and tips on the most effective ways to embed recognition into practices such as huddles, performance reviews, and leadership standard work. Participants use examples to design their own praise habits tailored to their role.

(60 minutes, live and interactive)

Meet the Presenter

Elisabeth Swan is a keynote speaker and leadership advisor who helps organizations build high-performance cultures through practical leadership habits. A former professional improviser turned process-improvement expert, she blends neuroscience, storytelling, and decades of experience in operational excellence to help leaders strengthen engagement and performance. Elisabeth is the award-winning author of Picture Yourself a Leader and is currently writing her next book on the science and practice of effective praise. She has worked with organizations including Amazon, Pfizer, Marriott, and the State of Vermont. Her engaging style combines humor, real-world stories, and actionable tools leaders can apply immediately.