Awarded MasterClass Certificate of Completion

Hosted by Debbie Nicholson, Think To Ink!

Learn How To:

• Evaluate the needs, emotions and wants of your customers
• Assess and improve your company’s commitment to a quality service experience
• Create standards for current and onboarding service representatives
• Differentiate your company by elevating your service to secure a place at the top
• Implement the processes necessary to develop a compassionate, helpful and sympathetic service experience

Who Can Benefit and Why!

Customer Service & Sales Reps (inside and outside)
Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn offers several benefits, such as increased customer satisfaction, positive word of mouth and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across your entire printing operation.

Human Resources & In-House Educators
Learn the best qualities to look for when hiring a customer service representative. Hiring the best candidate(s) will improve the customer experience and help raise service standards.