BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
CALSCALE:GREGORIAN
PRODID:-//WordPress - MECv6.5.3//EN
X-ORIGINAL-URL:https://piasd.org/
X-WR-CALNAME:PIASD
X-WR-CALDESC:Connect. Engage. Succeed.
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-PUBLISHED-TTL:PT1H
X-MS-OLK-FORCEINSPECTOROPEN:TRUE
BEGIN:VEVENT
CLASS:PUBLIC
DTSTART;TZID=America/Los_Angeles:20250909T100000
DTEND;TZID=America/Los_Angeles:20250909T230000
DTSTAMP:20250815T192000
UID:MEC-ab9bc301ed969f5fa62e9908d7fd80e7@piasd.org
CREATED:20250815
LAST-MODIFIED:20250815
PRIORITY:5
TRANSP:OPAQUE
SUMMARY:Keep Them Coming Back: Retention That Actually Works Webinar
DESCRIPTION:Keep Them Coming Back: Retention That Actually Works.\nTuesday, September 9, 2025 I 10-11am I M:$35, NM: $45\nDiscover how to create authentic, personalized experiences that foster long-term loyalty—no loyalty points required. We’ll explore the power of proactive communication, meaningful content marketing, and consistent touchpoints that show your customers you truly understand and care about their needs.\nIn this session, you’ll learn:\n\nHow to tailor communication to customer behavior and preferences\nEasy-to-implement content strategies that resonate and engage\nWays to build emotional connection and brand trust without relying on discounts or gimmicks\nProven techniques to reduce churn and increase repeat business\n\nWhether you’re in customer service, sales, or leadership, this session is perfect for professionals looking to double down on relationship-building in a dynamic, ever-changing market. If you’re ready to stop chasing new customers and start cultivating deeper loyalty with the ones you have—this webinar is for you.\nSpeaker Kelly Mallozzi of Success.In.Print will be delivering this impactful webinar.\nWho should attend?\nSales managers, sales representatives, customer service managers, customer service representatives, marketing, project managers, general managers, leadership\nSpeaker Bio\nKelly Mallozzi is a sales coach, marketing consultant, speaker, blogger, and podcaster with 30 years of print obsession to brag about. Her mission is to help print companies drive sales and customer loyalty through content strategy and sales process optimization, all with an eye on culture, workforce development, and personal skills optimization. In 2023, Kelly won the coveted Girls Who Print Girlie Award as recognition for her many efforts to support women in the print industry and serves as the Vice President and Program Director for the nonprofit organization. She is a mentor to many sales stars and is devoted to helping to attract younger people to the print industry. She believes that truly great people never stop learning and that sales and marketing are the lifeblood of the growth of any print company.\n\n\n
URL:https://piasd.org/webinars/keep-them-coming-back-retention-that-actually-works-webinar/
ORGANIZER;CN=PIA San Diego:MAILTO:info@piasd.org
ATTACH;FMTTYPE=image/png:https://piasd.org/wp-content/uploads/2025/08/Keep-Them-Coming-Back-Header.png
END:VEVENT
END:VCALENDAR