Thursday, March 22  I  11:30am - 1pm  I  PIASD, 10650 Treena Street, Ste. 103
$35 - Sales Club Members, $39 - Members, $59 - Non Members

Would you like to be a top performer?  How about less stress, fewer fire drills, increased efficiency, strengthened relationships and normal work day hours?  This class will help you get there! 
Professional Problem Solving
The three most critical skills
Four things you must find out before you start
How to save yourself work and expedite the process
Customer Complaints
Effective responses and phrases
What everyone forgets to do
Why and how to create documentation
Handling Angry Customers
The one and only strategy
Four simple steps to always follow
What NOT to do!
Time Management
The #1 error everyone makes
Time management techniques
What to do if you have too much to do
 Gary Stang is a Minneapolis based sales and customer service trainer for the printing industry with extensive experience in commercial and publication printing. He began his career in customer service and has served as Vice President of Sales for two award-winning printers.
He currently provides his services to printing industry associations and companies nationwide.   His hands-on experience and entertaining style have made him a credible and popular trainer.




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72-hour cancellation policy, no shows will be billed.
Lunch will be provided. Please be on time as our goal is to get you in and back to work as soon as the program is done.


PIASD Office
10650 Treena Street, Ste. 103
San Diego, CA 92131